Help
Returns & exchanges
Easy exchanges online or in store, how refunds work and how store credit is used.
Changed your mind or need another size? Exchange within 7 days of delivery — online or at our Tangail store.
What can be exchanged
- Unworn, unwashed items with all tags attached, in the original packaging.
- Sale items can be exchanged for a different size or colour of the same item.
- Unstitched three-pieces can be exchanged if the fabric is uncut.
- Innerwear, accessories and altered items can’t be exchanged for hygiene and fit reasons — unless faulty.
How to exchange
- In store: bring the item and your order number or invoice. Exchanges are done on the spot.
- Online: message us on WhatsApp or call us with your order number. We arrange pickup; the delivery charge for the replacement is on us if the item was faulty or wrong.